Patient Resources

Patient Family Support Banner

Navigating a hospital and managing your own or your loved one’s health condition can have a profound effect on you and your family.

When you choose IU Health, you have access to a supportive team of people who are ready to help you meet these special challenges.

As partners in your health, we offer comfort, education and practical resources that can make life better for you and your family.

Patient Information

Medical Records

Access your medical records with My IU Health or request copies of your medical records.

Destination Services

We provide care to patients all over the world. From coordinating travel to scheduling appointments, we are with you every step of the way.

Patient Advocacy

Your patient advocate can help communicate with physicians or staff, access information, look into concerns and make IU Health the best it can be.

Rights & Responsibilities

IU Health respects the dignity and rights of each patient. Learn about your rights and responsibilities as a patient.

Support & Care

Whether you need chaplaincy services, bereavement support or more, we offer help for you.

Classes & Events

Find a calendar of classes and events at our hospitals and locations near you, from support groups to childbirth education to seminars and more.

My IU Health

Use My IU Health to self-schedule appointments with select providers, send messages to your care team, view lab test results and pay a bill. It is secure and easy to use.

Billing & Insurance

Pay Your Bill

View convenient bill pay options, including My IU Health, Quick Pay or by phone.

Price Estimates

Learn about your potential billed charges and your expected out-of-pocket costs for IU Health services.

Financial Assistance

IU Health is committed to providing you with medically necessary and emergency care regardless of your ability to pay.

Visitor Information & Amenities

Patient Postcards

Send a patient a free postcard. Your message will be printed and hand-delivered to your loved one's room.

Gift Shops

Find gift shop information, including hours and location details, on our hospital pages in the Find Locations directory.

COVID-19 Visitor & Appointment Updates

We are taking thoughtful, careful steps for everyone’s safety. Find the latest hospital visitor policies and what to expect at your next appointment with IU Health.

We approach care with the help of four guiding principles:

  1. Dignity and respect. Treat everyone with dignity and respect. Acknowledge the perspectives and choices of patients and their families. Honor their knowledge, beliefs and values. In return, patients and families hear and honor healthcare provider’s knowledge, expertise and skill.
  2. Information sharing. Good communication among patients, families and healthcare providers is critical to effective healthcare. Medical professionals share complete, unbiased information with patients and families in a meaningful way. Patients and families share honest, complete information.
  3. Participation. Patients and families are supported and encouraged to participate in care and decision-making in a way they find most comfortable.
  4. Collaboration. Patients, families and healthcare professionals collaborate at all levels—at the bedside, the hospital and throughout the system—to ensure delivery of effective healthcare services.
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Our Guiding Principles

We approach care with the help of four guiding principles:

  1. Dignity and respect. Treat everyone with dignity and respect. Acknowledge the perspectives and choices of patients and their families. Honor their knowledge, beliefs and values. In return, patients and families hear and honor healthcare provider’s knowledge, expertise and skill.
  2. Information sharing. Good communication among patients, families and healthcare providers is critical to effective healthcare. Medical professionals share complete, unbiased information with patients and families in a meaningful way. Patients and families share honest, complete information.
  3. Participation. Patients and families are supported and encouraged to participate in care and decision-making in a way they find most comfortable.
  4. Collaboration. Patients, families and healthcare professionals collaborate at all levels—at the bedside, the hospital and throughout the system—to ensure delivery of effective healthcare services.
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Connect With Us

Tell Us About Your Recent Experience

Listening to our patients and families helps us understand the experiences they have within our facilities and allows us to make decisions that serve them better.

We encourage you to take a moment to provide feedback and suggestions on how we could serve you and others better.

Send Feedback

Become an IU Health Insider

IU Health keeps patients and families at the center of all we do. One way we do this is by engaging patients and families to partner with us in co-designing the healthcare experience at IU Health.


We provide multiple ways for patients and families to get involved, including sharing their feedback and opinions on a variety of healthcare topics, telling their stories, and even joining ongoing initiatives—all of which helps guide our decisions in areas that affect them. Please contact us if you are interested in participating as a patient partner.

Get Started